Frequently Asked Questions
What is the return policy?
What do I do if I never received my order, or if my order arrives unsatisfactory?
Where are you located?
At Ontario Oasis, all live plants and moss wall art are final sale.
What do I do if I never received my order, or if my order arrives unsatisfactory?
Please send us an email with your order number and we will be happy to assist.
Claims regarding dead plants must include an image of the plant at time of receipt showing it's state of health.
Where are you located?
We are located in the Greater Toronto Area and service Southern Ontario.
What are your delivery options?
We offer free Tuesday delivery to cities that fall along the 401 corridor.
Orders over $150 qualify for free provincial delivery. You can also choose between expedited and standard shipping.
When will I receive my order?
You will receive a tracking number within 48 hours of receiving order confirmation.
How do I contact your company if my question isn’t answered here?
If you have any questions that we haven't answered on this page, please contact us here.